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Delivery & Returns

DELIVERY

When will my purchases be delivered?

The availability of the products that you select is clearly displayed on the product page and on your order.  However, this cannot be confirmed until your order has been checked and processed, and you will receive an e-mail confirming your expected delivery time shortly after your “order confirmation”.  Items are allocated on a strictly first come first served basis.

On entering “Your Details”, if you have purchased multiple items, you can group them into separate deliveries so that they will be delivered individually as they become available or in however many deliveries you stipulate.  This will increase the cost of delivering your order.

Otherwise, you will receive a single delivery once all of your items are in stock.  For example, if you have ordered 3 items with varying lead times of 7 days, 14 weeks and 6 weeks, your expected delivery time will be 14 weeks, unless you select individual deliveries.

Arranging delivery

We will contact you by telephone or e-mail when your goods are ready for delivery, in order to arrange a suitable delivery date for you. Please note we will always try to deliver on the next available delivery day to your area and are unable to hold your items in stock.

About our delivery service:

As explained in ‘When will my purchases be delivered?’ you can stipulate whether you want to receive split deliveries, as products come into stock, or a single delivery once everything is available. Depending on the size and weight of your goods, they will either be delivered by courier or by delivery team. On special request we can send a team that will bring and set furniture (ask for an extra charge). Our delivery service covers the whole of the U.K., although the islands off the mainland do have a more restricted service.

We can also arrange delivery of the remaining countries of the European Union and the United States.

For the first 100 customers a free delivery throughout the UK. Places hardly available will be determined individually in this case, please ask about the cost of delivery by emailing office@gregor.wirt15.bhlink.pl.

Any postcodes that fall outside of our UK postcode - for more information on these postcode zones please e-mail office@gregor.wirt15.bhlink.pl.

You can also pick up items in person from our warehouse in Manchester at Old Trafford by an appointment.

 

Delivery Charges

For the first 100 customers a free delivery throughout the UK.

Please note that our service for web special products will differ; goods will be delivered flatpacked to your door or, for heavier items, your goods will be delivered to a room of your choice on the ground floor. You will still be contacted on the morning of delivery in order to advise of an estimated time frame for the delivery team's arrival.

What if I’m not in when you deliver?

The delivery team will attempt to phone you if you are not in when they arrive.  If there is no response, they will leave a card advising you where to contact to arrange an alternative date.

There will normally be an additional charge for re-delivery.

Can you take my old furniture away?

Unfortunately, we are unable to take your old furniture away, preferring not to handle new furniture with old.

However, if you are having difficulties disposing of it, your local council will be able to assist you. 

Part deliveries

We do not normally perform part deliveries, unless this is requested.  It is normal procedure for us to deliver all of your items together once they are all in stock.

However, if you have ordered multiple items, you can choose to have them delivered individually once they become available but you will be charged each time.

 

CANCELLATIONS, RETURNS AND REFUNDS

What is your Cancellations Policy?

See Sections 5 and 6 in the Terms and Conditions of Supply

How does your Returns Policy work?

See Section 7 in T’s and C’s of Supply

 

SERVICE REQUESTS

How do I report a quality problem?

If your products are found to be defective or damaged in any way at the time of delivery, it should be reported by our delivery team who will then communicate the details to our Customer Service Department.

If a defect is discovered after delivery, you must contact us by email within 3 days of the delivery or, in the event of a latent defect, within 3 days of the date upon which it is discovered.

Our Service Policy

As you would expect, we have a professional Customer Service Department, including skilled upholsterers, fully equipped to effectively resolve any service requests you may have.

Upon receiving a service request, we will arrange to inspect the product concerned.  Please do not make any use of it, or make any other arrangement until we have been given the opportunity to inspect and investigate.

If, upon inspection, we agree that the item is defective and we are unable to repair the item to manufacturing standards, we will arrange for the exchange and collection of the item for a replacement.

Please note that once unwrapped, beds/divans and mattresses are excluded from our Returns Policy for health and hygiene reasons.

Self-assembly and flat packed furniture cannot be accepted for return once partially assembled, unless the product is proved to be defective.

 

CONTACTING THE Mr. Gregor LTD

 

By email:  office@gregor.wirt15.bhlink.pl

By phone: 07434 603970

By chat posted on www.gregor.wirt15.bhlink.pl

Office Hours: Monday – Friday 9 a.m. – 4 p.m.


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